Our Industries
Hotel & Resorts
Surface Repair & Restoration Services for Hotels and Resorts
Hotels and resorts operate in busy, guest-facing environments where presentation, comfort, and cleanliness play a huge role in the overall guest experience. From reception areas and guest rooms to restaurants, bars, and leisure facilities, surfaces are constantly exposed to wear, spills, moisture, and daily use.
The Doctor Services has been supporting the hospitality industry for over 30 years, providing specialist surface repair, restoration, and maintenance solutions for hotels and resorts across Australia. Through our national network of licensed specialists, we help hospitality businesses keep their spaces looking their best, extend the life of their assets, and reduce costly replacements — all while minimising disruption to guests and staff.
Depending on the surface and the type of damage, services may be carried out by The Leather Doctor, The Fabric Doctor, The Timber Doctor, or The Stone Doctor. While most work is completed onsite, some items may be taken to a technician’s workshop where required. This is always assessed on a case-by-case basis and discussed with you beforehand.
Leather & Vinyl Services – The Leather Doctor
Leather and vinyl surfaces are popular throughout hotels and resorts thanks to their durability and premium appearance. Over time, frequent use can lead to fading, cracking, stains, or surface wear — especially in high-traffic areas.
Our leather and vinyl services include:
- Repair and restoration of leather seating in lobbies, lounges, bars, and guest rooms
- Recolouring and refinishing of worn or faded leather furniture
- Vinyl repairs for chairs, banquettes, wall panels, and headboards
- Cleaning, conditioning, and protective treatments to help extend surface life
Most repairs are completed onsite, allowing furniture to remain in use wherever possible. In some cases, items may be restored in a workshop environment to achieve the best possible finish.
Fabric Services – The Fabric Doctor
Fabric furnishings add warmth, comfort, and style to hotel interiors, but they’re also more prone to stains, odours, and general wear — particularly in rooms with high guest turnover.
Our fabric services for hotels and resorts include:
- Professional cleaning of fabric lounges, chairs, and soft furnishings
- Stain and odour removal caused by spills, food, or everyday use
- Fabric upholstery repairs, including minor tears and seam damage
- Application of fabric protection treatments to help reduce future staining
These services help maintain hygiene standards and keep fabric furnishings looking fresh and welcoming.
Timber Services – The Timber Doctor
Timber surfaces are widely used in hotels and resorts, from furniture and flooring to counters and architectural features. Over time, timber can develop scratches, dents, water marks, and signs of surface wear.
Our timber services include:
- Repair and restoration of timber furniture in guest rooms and public areas
- Timber floor repairs, refinishing, and surface restoration
- Removal of scratches, dents, and water marks from timber surfaces
- Refinishing and protective coatings to restore appearance and durability
Timber restoration helps maintain a high-quality finish while avoiding the cost and downtime of full replacement.
Stone Services – The Stone Doctor
Stone surfaces such as marble, granite, and engineered stone are commonly found in hotel bathrooms, reception desks, bars, and dining areas. With regular use, these surfaces can become scratched, dull, stained, or etched.
Our stone services for hotels and resorts include:
- Repair of chips, cracks, and surface damage to stone benchtops and counters
- Polishing and honing to restore shine and remove etching
- Cleaning and sealing to protect stone from staining and moisture
- Ongoing maintenance solutions to keep stone surfaces looking their best
Professional stone care ensures high-end finishes are maintained throughout guest-facing spaces.
Who We Work With
We work with a wide range of hospitality businesses, including:
- Hotels and resorts
- Serviced apartments
- Boutique accommodation providers
- Casino and entertainment venues
- Hospitality and hotel management groups
Why Choose The Doctor Services
- Over 30 years of industry experience across multiple surface types
- One national network covering leather, fabric, timber, and stone
- Specialist technicians for each material
- Mobile, onsite service with minimal operational disruption
- Workshop-based solutions available where required
- Cost-effective repair and restoration options
- A sustainable alternative to replacement
- Consistent quality and national service standards
Get in Touch
If your accessories require professional repair, restoration, or maintenance, our specialists are ready to help.
CUSTOMER Testimonials
Couch - Fabric
"The Leather & Fabric Doctor did an awesome job of returning the upholstery to as-new condition! The technician was in touch with me shortly after I let the store know about the marks, organising a suitable time the following week. He communicated his arrival time well prior to the appointment, and arrived at the stated time. We’re very happy with the results and will definitely be keeping The Fabric and Leather Doctor’s phone number handy for future spills and damage. Such a positive experience from a professional."
Couch - Leather
"The Leather Doctor technician replaced the leather arm of our suite well within the time frame. He then cleaned and moisturised both our suites, making them look like new. Would definitely recommend the Leather Doctors to anyone wanting an honest and reliable leather repairer and restorer."
Couch cleaning
"They did an amazing job cleaning our beautiful leather couch. Our couch is 10 years old, and after the technician had cleaned it, it looked brand-new. It had a stain on which they re-coloured, and you couldn’t tell the difference. Thank you, the Leather Doctor team. You did an amazing job, and I would thoroughly recommend you to anybody who’s looking at having their leather couch cleaned."
Car
"I can't recommend this company highly enough! My technician was an absolute magician. He repaired a scratch in my car's seat and steering wheel, and the final result is phenomenal. The repair is totally undetectable—it looks absolutely perfect. If you need top-quality work on your leather, look no further."
Camper trailer
"I am very happy with their service! The technician was punctual and happy to do the repair on a camper trailer, even though it was a bit more involved than my dodgy photo originally showed. His workmanship was faultless. I can highly recommend the Leather Doctor! Thank you."
Outdoor setting
"Amazing work from the Timber Doctor! They were extremely knowledgeable and great to deal with! Not only did they make my tired old outdoor setting look like new again, but they fixed some large chips in my bathroom tiles and a big scratch in my kitchen bench top! Amazing work, guys! Highly recommend these guys to anyone."
Refurbishing table
"FANTASTIC! I made an enquiry online and cannot fault any aspect of my dealings with the Timber Doctor. The technician was responsive, reasonably priced and very easy to deal with. Refurbishing the table was significantly cheaper than purchasing a new one, and we’re so happy with how it turned out. Move forward with confidence. Highly recommend!"
Outdoor furniture
"Wow, what an amazing job the Timber Doctors did on our new teak outdoor furniture. I rang them chasing a product that I was advised to purchase, but after chatting regarding the best product and minimal long-term maintenance, I decided to let them take charge so that the job was done properly the first time. Job was done by the time I arrived home from work... hassle-free service and one very happy customer! Would highly recommend using these guys for any timber work, be it new or old."
Timber bench top
"After 20 years of water damage and neglect, these guys transformed our timber bench tops. They were very flexible with dates and times to do the work and even accommodated a last-minute change of colour request. I would thoroughly recommend the Timber Doctors; I only wish we had done it years ago. 5 stars!"
Stone floor
"Very professional technicians, they have done an amazing job on 58 chips on my tiled floor… truly unbelievable. No need to get new flooring. They have made my day."